CONTACT US:


Streamside Fly Fishing
506 Eastridge Ave.
Cameron, MO 64429
Phone/Fax:
816 - 632 - 1782
By Email:
Click Here




Use The Following Links To Easily Navigate This Page :

MAKING A PURCHASE

On-Line Security
Item Selection
Hat Sizing Chart
Womens Sizing Chart
Item Pricing
Shopping Cart Demo
Special Orders
Close-out Items

 GENERAL INFORMATION

Product Warranty
Buyer Protection
What's A Yahoo Store
Return-Exchange-Refund
Loss/Damaged Orders
Warranty/Defects
Product Information
Sales Tax



Getting Started Fly Fishing Has Never Been Easier . . Click Here






We Use USPS Priority Mail Shipping in the USA and to Canada

USPS Priority Mail Will Get Your Order Delivered . .FAST!

Your Order May Qualify for Free USPS Priority Mail Shipping:
  • See our Shipping Tables below.

    USPS Priority Mail Shipping Services Include:
  • Fast Deliverly Service
  • Insurance ( see note )
  • Saturday shipping - No extra cost
  • Saturday delivery - No extra cost
  • USA Priority Mail: 48 to 96 Hour Delivery.
  • Canada Priority Mail: 4 to 6 Days for Delivery.
    NOTE:
  • Delivery time may vary during major holiday periods & bad weather & Delivery Location.
  • Click-N-Ship SCAN Forms ( check shipping progress of your order )

    Canada: Please select CANADA: USPS Priority Mail option.

    There is a flat rate charge of $26.00. You are responsible for any custom duties, VAT taxes, or any other clearing/handling charges that may be added to your package by your government or carrier.



    Is your order on it's way?

     Now you see when your order was accepted by
    the USPS and is on it's way to you.

    Access shipping progress of your order to know
    your order is on its way with the new
    Shipment Confirmation Acceptance Notice, or SCAN Form.

    When your order is received by the Postal Service,
    a single scan enters your associated packages
    into the USPS database as “Shipment Accepted”.

    You can see when a package was entered into the
    Postal Service’s mailstream and is now on it's way
    to you, by using USPS.com’s Track & Confirm tool.




    Got Questions? Email Us:     Click Here!

    Where's My New Gear! - - When you receive notice that your order has been shipped,
    use your label or tracking number & the appropriate shipping link
    to check the shipping progress of your order.

  • USPS Priority Mail Shipping . .
  • Used for most USA & International Orders . . Click Here
  • Federal Express Shipping . .
  • May be used for larger packages and drop-ship orders . . Click Here
  • UPS Shipping . .
  • May be used for large packages and drop-ship orders . . Click Here

    USA Ground USPS Priority Mail Shipping & Handling Chart

    Amount of Order USPS Priority Mail
    2 to 4 Day Delivery    		 Insurance
    Included
    USA Flat Rate 5.98 NO *
    Canada Flat Rate 26.00 YES *
    USA FREE Orders $150 & Up YES *


    Note: Shipping Insurance: Orders $100.00 & up will include shipping insurance.





    Credit Card Verification System is used on our store to protect your credit card from misuse by unauthorized persons.

    Human Error sometimes causes an order to be flagged for review. Should you make an error entering your credit card billing address, zip code or 3 digit security code this will happen.

    We assume that the credit card is being used by an unauthorized person, if it fails our Verification System.

    This system is used to PROTECT YOUR CREDIT CARD ACCOUNT.


    YOUR ORDER MUST BE PROCESSED AS FOLLOWS:
  • Using Address information on file with the issuing bank.
  • using the 3 digit security code that appears on the back of the credit card.

    Example of approved credit card:


    AVS: YYY (Addr OK Zip5 OK) CVV: M (Code Match)

    The following Verification Systems are used to protect our
    customers and assure that the information you provide
    in the order form matches the information you provided to the
    issuing bank of the credit card.

    AVS (Address Verification System) is a system that
    attempts to match the billing address that your customers enter
    in the Billing Address fields during checkout. When the credit card
    entered is authorized, AVS checks to see if the cardholder's
    address entered during checkout matches the address information
    on file with the issuing bank. AVS returns codes that match
    AVS Rules set by you about the address such as if the address and
    or zip/postal code match.

    CVV (Card Verification Value) is a system that
    matches the credit card number with a 3 digit security
    code that appears on the back of the credit card.
    Requiring customers to enter this additional field
    provides an extra level of cardholder verification. Please
    note: The Yahoo! Merchant Solutions payment gateway does not
    support CVV for American Express.



    All Credit card transactions must pass verification and be cleared for deposit into our merchant account prior to shipping your order.









    PAYMENT METHODS:

    Our site uses Yahoo! Secure Ordering for all of your purchases!

    USA Orders: Use the following credit cards, 24 hours a day, 7 days a week!

    Visa - Master Card - Discover Card



    Return To Top of Page



    For over 12 years Streamside Fly Fishing has offered quality, performance tested
    fly fishing equipment and accessories, at prices everyone can afford.
    Most products backed by manufacturers unconditional lifetime warranty.

    We want your shopping experience at our store
    to be a pleasant on-line adventure
    and as user friendly as we can make it.

    When making a purchase, please review your order for mistakes which may have been
    made selecting items or a shipping method.

    Buy with confidence, if you're not
    completely satisfied with your purchase,
    return it for a prompt, no-hassel exchange or refund.
    ( Some charges may apply )

    If you have a question regarding our store or about any item in
    our store,
    please feel free to contact us.

    Take a look at our Special Offers & Outlet for some real bargins . .
    Shop Special Offers & Outlet Now

    Please contact us, with any concerns which you have.
    Or any operational problems which you experience within our store.



    Making a Purchase On-line is Safe & Secure:

    On Line Security:



    All online transactions at Streamside Fly Fishing are handled
    with industry-standard SSL encryption.

    This means when you enter your credit card number into
    the order form, it is transmitted across the Internet in an
    encrypted (scrambled) form, then decoded when it gets to our store.

    For added security, we also encrypt the credit card number
    when it is stored on disk, and when we forward it to the merchant.

    If you are not the kind of person who worries about being
    hit by lightning as you're crossing the street, you don't
    have to worry that your credit card number will be intercepted on the way to
    a secure web site.

    According to CNN, "The prevalent opinion...is that on-line credit card use is
    actually no riskier for consumers than traditional "low-tech" transactions."

    Credit Card Verification Systems:

    The following Verification Systems are used to protect our
    customers credit card accounts.

    Cedit Card Information ( address - card number - card security code ) provided to process your order must match the information provided to the
    issuing bank of the credit card. If it does not match, the order will be flagged " PENDING REVIEW ". We do not process any orders which are flagged as indicated above.

    The person whom processed the order will be sent an email indicating the problem with the order and will have to re-process the order using the correct information.

    Reasons why your order might be flagged:

    1. If you moved since your credit card was issued and have not changed your personal information with the bank which issued you the credit card.
    2. A simple mistake was made while processing your order.
    3. Someone is using credit card information which does not belong to them.

    AVS (Address Verification System) is a system that
    attempts to match the billing address that your customers enter
    in the Billing Address fields during checkout. When the credit card
    entered is authorized, AVS checks to see if the cardholder's
    address entered during checkout matches the address information
    on file with the issuing bank. AVS returns codes that match
    AVS Rules set by you about the address such as if the address and
    or zip/postal code match.

    CVV (Card Verification Value) is a system that
    matches the credit card number with a 3 digit security
    code that appears on the back of the credit card.
    Requiring customers to enter this additional field
    provides an extra level of cardholder verification. Please
    note: The Yahoo! Merchant Solutions payment gateway does not
    support CVV for American Express.







    Text Size For Easy Viewing:

    Web Browser's may present the text on our site
    in different sizes. If you wish
    to view the site in a text size smaller
    or larger than shown, follow these easy instructions.

    Our store is best viewed with - Smaller Text



  • Click on View at the top browser bar.
  • Move curser to Text Size.
  • Select the size you prefer for viewing on line.
  • Refresh your browser to see current page.



    How Our Prices Work:

    The Regular Price or Sale Price on some items
    in our store may reflect the lowest price
    offered in a group of different items/models.
    When choosing the item/model you wish to purchase,
    please take notice at the right side there may be an
    additional cost added for this item/model.

    Example:
    CL Fly Rod: Regular Price $99.95
    Select Your Rod: "626262 - 9ft - 3wt - 6pc(+10.00)"

    In this example, the rod selected would cost $109.95.
    The (+10.00) additional cost will be added to the regular
    or sale price for this item/model, when you process
    your order, and show up on your order form.



    Selecting An Item for Purchase

    Click on the down arrow located at the right end of
    the drop-down box ( if shown ) to make a choice
    of colors or types of individual items.

    Example:





    Shopping Cart Demo: Changing a quanity of an item in your shopping cart.

    Streamside Fly Fishing
    Shopping Cart
    Item Options Unit Price Qty Cost
    L2L Leader 9ft - 6X 2.98 1 2.98
    L2L Leader 9ft - 4X 3.00 2 6.00
    Update
    Note:
    To change quanity of any item, change the quanity for that item in the QTY column.
    Then click on the Update Button.
    ( All information in the above example of shopping cart are for demo purposes only )





    All fly fishing rods, reels, spools, fly outfits and some other items sold
    are covered by a manufacturers warranty.

    If You Experience any Problems with any item purchased at our store, you should contact the manufacturer as soon as possible.

    Our manufacturer's & suppliers are more than happy to help you with these problems.

    Streamside Fly Fishing is available to help you in any way possible to get your equipment replaced or repaired, and get you back on the water.

    If you need technical information for any product we sell, use the following links
    to contact a company representative for warranty or general information.

    Cortland Line Company product, old or new, contact a factory representative at . .     info@cortlandline.com

    STH Fly Reels old or new, contact a factory representative at . . STH Customer Service

    Diamondback product, old or new, contact a factory representative at . . Diamondback Info

    Hardy products & repairs, old & new, contact a factory representative at . . Hardy Info

    LOON Outdoors product, contact a factory representative at . . LOON Customer Service

    Scientific Anglers Customer Service Click Here

    All other product information . . Click Here

    We promise you - the best quality, the best value,
    the best customer service!

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    PLACING SPECIAL ORDERS:

    A Special Order is an order for any item that is not normally
    available for immediate shipping from our warehouse or by our supplier.

    SO = Shown to the right of an order number indicates a special order item.

    When placing a special order for an item, you . .

  • Get your name and order on a priority list for the item as soon as it becomes available.

  • We place your order on hold ( authorization for payment only - no charge to your credit card ) until your order is available for shipping to you. (Exception: Some items may require a downpayment when ordered) In this case, we process the downpayment amount when your order is received. The balance is processed when the order is shipped to you.

    All special orders will be drop-shipped directly to our customer by our supplier.

    When we receive notice from our supplier that your order can be filled and shipped to you, we will then process the payment for your order.

    We keep you up-dated on the progress of your order as we receive information from our suppliers, so you are not left in the dark.

    NOTE:
    Return of any SPECIAL ORDER ITEM will be accessed a restocking charge up to 15%.





    EXCHANGE - CREDITS - REFUNDS:

    When Returning Merchandise, please follow these instructions:
  • Contact Us By Email Prior To Returning Merchandise.
    Include your name and order number, date of purchase, reason for the return - credit or exchange.

    To Contact Streamside Customer Service: Go To Top of This Page

    .........................................................

    Return / Exchange / Credit Requirements:
  • Use proper box/package to prevent damage to any items returned.
  • Customer shall be responsible for return shipping costs.
  • Return must be within 10 Days of purchase date.
  • Acception: Purchases made as Chrismas Gifts - 10 calendar days after December 25.

  • Include a copy of original invoice or your name, address and order number. We need this information inorder to process your return.

  • All items must be returned: In New Condition & In Original Undamaged Packaging. If you must cut packaging material, cut along one side or end very carefully. Do not cut away any more packaging material than required to remove the item from packaging. A 25% restocking fee will be applied if we receive a returned item in poor condition.

  • Must include all manufacturers literature.
  • Promotional or free merchandise which may have been included with the item, must be returned or a charge will be deducted from your credit for these items.

  • Shipping Costs on your order are non-refundable.

  • If you received Free Shipping for your order, the shipping charge will be deducted from your credit.

  • A processing fee of 2.5% will be deducted from your credit.

  • CREDIT: Will be only be processed to credit card account used for the purchase.

  • A 15% to 25% restocking fee may be applied to your credit.

    .........................................................

  • Exchange Items: Customer shall be charged normal shipping costs.

    Contact us prior to returning any item for exchange.

    Return Address:Go to top of this page.

    .........................................................

    CLOSE-OUT PRICED ITEMS:

  • Close-out prices are only good for in-stock items.
  • Close-out prices will not be applied to special orders.
  • Close-out items are new merchandise and carry a full manufactures warranty.
  • Close-out items are not returnable for any reason.

    Return To Top of Page

    .........................................................



    MANUFACTURER WARRANTY & PRODUCT DEFECTS:

    Our product lines carry a MANUFACTURES WARRANTY. Which covers manufacturing defects with-in the warranty period.

    We will be glad to help you in any way possible to process a warranty claim. The following information should get you started in the right direction.

    All warranty related problems: Should be directed to the manufacturer.
  • Defects in workmanship.
  • Performance related problems.

    Manufactures & Phone Numbers:
  • Cortland Rods & Reels - Call 1-800-847-6787
  • STH Reels - Call 1-800-847-6787
  • Diamondback Rods - Call 1-800-847-6787

    ........................................................



    TECHNICAL INFORMATION ON OUR PRODUCTS

    If you need technical information for any product we sell, use the following links to contact a company representative for information.

    Cortland Line Company product, old or new, contact a factory representative at . .     info@cortlandline.com

    STH Fly Reels old or new, contact a factory representative at . . STH Customer Service

    Diamondback product, old or new, contact a factory representative at . . Diamondback Info

    LOON Outdoors product, contact a factory representative at . . LOON Customer Service



    Return To Top of Page





    SALES TAX:

    Missouri Residents Must Be Charged a Sales Tax

    LOST or DAMAGED ORDERS:

    All orders, regardless of shipping service used, are insured for full value. A tracking number is provided to view the shipping progress and to assure that every order reaches our customer.

    Do not accept your order from the shipping service, if it shows any signs of possible damage. Contact us ASAP.

    Shipping services will not process a claim without submission of all required forms completely filled out, with all required information pertaining to the type of claim being made. These forms are usually completed by the customer whom the order was shipped to.

    In order to process any claim for lost or damaged orders we need the complete cooperation of our customer. Streamside will obtain the required forms from our shipping service and pass this info on to our customer in a timely manner. Our shipping services do however require that a certain waiting peroid be meet prior to making any claims.

    Please feel free to contact us with any questions regarding shipment of your order, or in case of a lost or damaged order, completion of the forms you may have to complete.

    Please Report Shipment Damage within 24 hrs. after delivery.

  • Return to our home page

    506 Eastridge Ave.
    Cameron, MO 64429
    816-632-1782
    contact_us@streamsideflyfishing.com



    SHIPPING POLICY
    Shipping Services:

    USPS Priority Mail Shipping Service: used for all USA residential & business deliverly.

    You get fast deliverly and insured service. ( Orders under $100.00 not insured )

    Priority Mail Shipping Method Normally will take 2 to 4 business days for delivery even to AK. ( Includes Saturday Deliverly )

    If the ship-to address is a route & box number, please provide directions for deliverly, in the space provided on the order form.

    If your order is be shipped to a Business, please insert the business name as part of the shippin to address.

    If you live in a GATED COMMUNITY which requires an entry code, please provide this code in the space provided on the order form. Our shipping service charges $10.00 to research a code. This charge if applied, will be passed on to you the customer.

    Most orders are processed and ready to ship within 48 hours. You should receive your order within 1-5 days, this varies, depending on the type of shipping service used and the ship-to address.

    Shipping delays for reasons beyond our control:
  • Weather conditions.
  • Shipping services on strike.
  • Streamside personal on the water
  • During Any Holiday Period, Allow extra time for deliverly. It is better to have your gift arrive early than late.
    Click here for Special Holiday Shipping Information

    Please note that these shipping schedules do not allow any time for order handling & order processing. We reserve the right to use the shipping service which best fits our shipping requirements and offers the most cost effective method of shipping your order.

    Items out of stock, may be Dropped-shipped directly from our supplier to customer, and normally will not take any longer for deliverly. No additional cost is added to your order for this service.

    NOTE:
  • This does not hold true during major holiday periods or periods of bad weather, which delay shipping.
  • Normal shipping & delivery days for the USPS do not include Sunday.

    Contact Us with any questions you have concerning:
  • Placing An Order
  • Shipping methods

    Return Address: Go to top of Page
    Email Address: Go To Top of This Page

  • Return to our home page






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